The Knight

FAQs

1.What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and sometimes other secure payment options. You can select your preferred payment method during checkout.

2. Do you offer international shipping?

Yes, we do offer international shipping to many countries. You can check if we deliver to your location by entering your address during checkout. Please note that shipping fees and delivery times may vary depending on your location.

3. How long does shipping take?

Shipping times can vary depending on your location, the shipping method chosen, and product availability. We provide estimated delivery times during the checkout process. You can also track your order’s progress using the provided tracking number.

4. What is your return and exchange policy?

We have a 7 days no question asked return policy. Read more about our return policy here.

5. Can I cancel or change my order after it’s been placed?

We understand that circumstances may change. If you wish to cancel or modify your order, please contact our customer support within 12 hours. We’ll do our best to accommodate your request, but once the order has shipped, it may not be possible to make changes.

6. Are my personal and payment details secure?

Yes, we take your security seriously. We use industry-standard encryption and security measures to protect your personal and payment information. Your data is kept confidential and used only for order processing.

7. Do you offer discounts or promotions?

Yes, we periodically offer discounts, promotions, and special deals. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

8. How can I contact customer support?

You can reach our customer support team by email at support@neowaveofficial.com. We’re here to assist you with any questions or concerns you may have.